Who is Dave
You know Dave. You might be Dave.
Dave is the one who knows why the invoice macro breaks on the last Friday of the month, and how to un-break it. Dave remembers the workaround for the workaround. When something goes wrong at 4:50pm, the phrase is never "log a ticket."
He's brilliant. He's also a single point of failure your business has quietly decided to run on. Every clever save he makes is a save the software should have made. Every late night is the price of a system that says no — so a human has to say yes on its behalf. And it all lives here: